About Tickets

I lost my ticket. Can you reissue it?

Tickets are treated like money tickets and will not be reissued, even if you have proof of purchase (ticket certificate, receipt, tickets purchased at the same time, etc.). Please keep your ticket in a safe place until the day of the performance.
In the case of スマチケ, please do not change your phone model after downloading the ticket.

How old do I need to be to get a ticket?

One ticket is required for each person of elementary school age and older to enter the SUMMER SONIC venue.
Preschool children must be accompanied by a parent or guardian, and only one child per parent or guardian is admitted free of charge. Please note that the admission area is restricted, and entry to the front of the standing area is prohibited as it is extremely dangerous. If you are found, you will be asked to move out of the area. Strollers are not allowed in the venue except for use with children.
Parents and guardians are requested to follow the instructions of the staff, never leave their children unattended, mind their manners, and avoid disturbing other visitors. Those who do not observe these rules may be asked to leave the venue forcibly. In such cases, tickets will not be refunded.
The organizer, venue, and artists will not be held responsible for any accidents, incidents, injuries, etc. that may occur inside or outside the venue.

Can I watch the show in a safe area with my child?

Some stages at the Tokyo venue have a family area. Children of elementary school age or younger and their parents or guardians are allowed to watch the performances. However, admission may be restricted due to the limited area.
Stages with family areas (Mountain Sonic Pacific)
*One accompanying parent or guardian may enter the family area for each child.
For the Osaka venue, please watch from the rear of the live area

What is a Platinum Ticket?

Platinum tickets are SUMMER SONIC 1-DAY tickets that include Platinum benefits. Please refer to Platinum Benefits and Platinum FAQ for details.
Preschool children are not allowed to enter the Platinum Area. Preschool children are not allowed to enter the Platinum Area and other Platinum benefits are not available to preschool children

I can no longer go to SUMMER SONIC. Can I get a refund?

No refunds, cancellations or changes will be made after tickets have been purchased.

The artist I wanted to see cancelled his/her performance. Can I get a refund for the ticket?

No refunds will be made due to changes in artists. Please understand this in advance.

I'd like to sell my ticket because it's not convenient for me ...

チケプラ Official Trade is available until 7/31(Mon.).
The transfer or resale of tickets for commercial purposes is strictly prohibited in accordance with Article 13 (Prohibition of Resale) of the Live Entertainment Agreement stipulated by the ALL JAPAN CONCERT & LIVE ENTERTAINMENT PROMOTERS CONFERENCE (ACPC).
Tickets purchased through private sales, auction sites, unauthorized ticket resale sites, etc. are not guaranteed to be valid. If it is discovered at the venue that tickets have been transferred or resold, admission to the venue will be denied. Please be advised that legal action will be taken in such cases.
Any problems arising from the transfer or resale of tickets on the day of the performance must be resolved between the parties concerned.

I purchased a ticket through a non-authorized sales channel.

We cannot guarantee admission for customers who purchase tickets through other than authorized sales channels such as Viagogo, Ticket Distribution Center, StubHub, ticketjam, and other private sales channels. There is a possibility of getting into trouble such as fraud as a result of buying and selling on the above websites or between individuals. Please be aware that you may be subject to questioning by police authorities, and in some cases, both the seller and the buyer may be punished

Is there a set of tickets for Tokyo and Osaka?

There are no through tickets for the two venues, Tokyo and Osaka. Tickets are valid only for the performance date and venue indicated on the ticket. A single ticket cannot be used by more than one person.

I see that wristbands are supported, but can I go out of the venue after entering?

By showing the wristband worn in exchange for the ticket at the time of admission to the venue, you may freely enter and leave the venue from the time the doors open until the end of the performance. The wristband will be worn in accordance with the performance dates and venues indicated on the ticket, so please do not remove the wristband until all the performance dates you purchased are completed.

I accidentally took off (cut) my wristband...

Wristbands will not be reissued if damaged or lost for any reason. If you are not wearing your wristband, you will not be allowed to enter the venue. Please treat your wristband with care and do not remove it until the end of the festival.
If you are found to have entered the venue illegally, you will be asked to leave the venue regardless of the reason. In such cases, we will hand you over to the police and take legal action against you.

Can I use my SUMMER SONIC ticket to enter the MIDNIGHT SONIC (midnight show)?

All tickets for the SUMMER SONIC Tokyo show are valid for admission, but tickets for 8/18 (Sun.) will be available after 22:00 on 8/17 (Sat.). For details, please check the "Ticket Expiration Date" on the TICKETS page

Are there any tickets sold exclusively for MIDNIGHT SONIC (late-night performances)?

Yes. Please refer to the TICKETS page for details.

I would like to know the details of the first morning numbered tickets

Please check the FAQ for the first morning numbered tickets.

About Food and Beverage

Can I bring my own food and drink?

Tokyo venue】Only PET bottles and "My Bottle" bottles may be brought into the venue (bottles, cans, and food are not allowed). (No bottles, cans, or food are allowed.) PET bottles of water, tea (unsweetened), and sports drinks are allowed in the outdoor stage block and on the indoor stage, but juices, alcohol, and other beverages are not allowed. Salt tablets and salt candy are not included in the food items.

Osaka venue】Only PET bottles and "My Bottle" bottles may be brought into the venue (bottles, cans, and food are not allowed)

Can I eat and drink at the venue?

Food and beverage outlets will be set up at the venue. Details of the stores and menus will be announced soon on the ATTRACTION page

What can I use to pay for food and beverage?

Only electronic payment is accepted at Makuhari Messe in Tokyo. Cash and electronic payment are accepted at ZOZO Marine Stadium and Beach Area.
Payment methods available at the Osaka venue will be announced as soon as details are finalized

About Goods

When do you start selling merchandise? Can I purchase merchandise without a ticket?

The start time and sales methods will differ between the Tokyo and Osaka venues, but only customers with a SUMMER SONIC ticket and wristband exchange will be able to purchase merchandise at both venues. (Ticket holders at the Tokyo venue may also present their tickets.)
For the Tokyo venue, a "merchandise sales ticket" (using LINE app) will be available for all ticket holders.
For details, please check the announcement on the official website of SUMMER SONIC in advance

Are there any restrictions on the purchase of goods?

Some goods may be set aside. In that case, we will inform you at the site on the day of the performance.

What can I use to pay for goods?

Cash and electronic payment are accepted at the Tokyo venue.
Payment methods available at the Osaka venue will be announced as soon as details are finalized

Other

Is it possible to record or film the show at the venue?

Photographing, recording, or live streaming of the artists with camera phones or compact digital cameras (camcorders, professional-grade filming equipment, telephoto lenses, recording equipment, action cameras, etc. are prohibited) is strictly forbidden. If such activities are found, the equipment will be confiscated and you will be asked to leave the venue. Please be advised that depending on the act, you may be turned over to the police

Can I bring compact cameras and other equipment to the venue?

However, video cameras, professional-grade filming equipment, telephoto lenses, recording equipment, action cameras, etc. are strictly prohibited. Photography is allowed only when the subject of the photo is the visitor himself/herself. Filming of the performing artists with such equipment is strictly prohibited.

Are there places where I can use chairs or leisure seats?

Chairs, leisure sheets, and tents are not allowed in the Tokyo venue.
Please do not leave your luggage unattended or engage in other disruptive behavior in order to take up space. Any luggage left unattended will be removed immediately.
In the Osaka venue, there is an area where visitors can set up their own tents. Before coming to the venue, please read the precautions for the tent area . Please check the venue MAP for the location. Depending on how they are set up, our staff may ask you to remove or move them. Please understand this beforehand.
2-day ticket holders are not allowed to leave the tent unattended. Any tents left after 7:00 p.m. will be removed and disposed of by staff.

Leisure sheets and chairs may be brought into the park. They may not be used near the live standing areas. They may be used in the area behind the stage (behind the adjustment table tent and delay tower) and in the park, provided they do not disturb other patrons or interfere with operations. If you fail to follow the instructions of the staff, you may be asked to leave the venue.

Leisure sheets are restricted to the size of those brought in (approximately 1m x 1m). (about 1m x 1m)

*Use of tents, regardless of size or shape, is permitted only in the tent area.
Please be sure to secure simple tents (sunshades), tarps, parasols, etc. with pegs to prevent them from blowing away in the wind.
Please be sure to carry your valuables with you.
The organizers will not be held responsible for any loss, theft, or accident that may occur

What other items are prohibited from being brought in?

Please note that prohibited items are different between the Tokyo and Osaka venues. For details Please confirm the information listed on the following page.
Please note that at both venues, even if an item is not listed in the precautions, if it is deemed dangerous by the staff, it will be prohibited from being brought into the venue

Is parking available at the venue?

General parking is available in the vicinity of the Tokyo venue, but is limited. Please use public transportation.
There will be no parking available at the Osaka venue for SUMMER SONIC. Attendees arriving by private cars will cause traffic congestion on the surrounding roads, making it impossible for the festival to continue. Please refrain from any activities that may cause inconvenience to neighboring residen

Is there a place for children to play or a nursing room?

Tokyo venue (Messe area and Marine Stadium) has a "Kids Area" where children can breastfeed and play.
The Osaka venue has a permanent breastfeeding area in the park. Permanent playground equipment in the park is available for use. Please use them safely.
Please check the official website and SUMMER SONIC app for the location in advance.
Please note that there are no day-care centers or other facilities available for children

Is smoking allowed in the venue?

Smoking is prohibited in all areas except in designated smoking areas. If you wish to smoke, please use the smoking areas provided on site, including those for electronic cigarettes, heated cigarettes, etc. Please do not linger in the smoking areas. When using the smoking areas, please do not stay long and behave in an appropriate manner

Is wheelchair accessible?

Wheelchair access is permitted. A handicap area is provided at each stage. However, please note that admission may be limited due to the limited area. Also, please note that if you have a companion, one ticket is required for each person accompanying you.
No handicap area application is required for the Tokyo show.
For the Osaka performance, please call us at least one week prior to the performance after purchasing your ticket.
Please contact us below for parking for those who have difficulty coming by public transportation, such as those who use a wheelchair.

For inquiries, please contact
KYODO Information
0570-200-888 (Hours: Weekdays and Saturdays 11:00-18:00, closed Sundays and holidays)
Please note that wheelchairs are not allowed to enter the Platinum Viewing Area. If you wish to use the handicap area, we recommend that you purchase a general ticket.

Are pets allowed?

No animals are allowed. However, guide dogs and nursing dogs are allowed.

I am pregnant. Can I ask for a chair?

Although doctors and nurses are stationed in the first-aid area on site, there are no specialist physicians and they may not be able to respond to changes in your health condition. Please consult with your family or doctor in advance.
We are unable to provide chairs. Folding chairs are not allowed.
The venue is expected to be crowded on the day of the event, so if you are not confident about your physical condition, we recommend that you take it easy.

Are coin lockers/cloakrooms (baggage storage) available?

The Tokyo venue has a cloakroom that can be freely taken in and out for a daily fee of ¥ 2,000 (70L plastic bag). The Tokyo venue, Makuhari Messe, has permanent coin lockers, while ZOZOMarine Stadium only has a coin locker cloakroom.
The Tokyo venue, Makuhari Messe, accepts only electronic payment, while ZOZOMarine Stadium accepts both cash and electronic payment.
Hours of use] 07:45-22:00 (07:45-08:15 is limited to morning-first numbered ticket holders only).
The starting time is a schedule. The start time may change depending on the situation on the day.
Cloakrooms are not available at MIDNIGHT SONIC. Please use the coin lockers at Makuhari Messe.

At the Osaka venue, there is a cloakroom that can be freely taken in and out for a daily fee of ¥ 2,000 (70L plastic bag). Please check the area map for locations. Payment methods available will be announced as soon as details are finalised.

Can I leave my stroller with you?

We will keep them at the cloakroom for ¥2,000 per day.

I dived and injured someone...

Diving and moshing are extremely dangerous acts and are strictly prohibited. Please understand that the organizer, venue, and artists are not responsible for any accidents, incidents, injuries, etc. caused by diving or moshing. The organizer will not be involved in any discussions or other problem-solving measures.

What should I do if I feel sick in the venue?

Please come to the first aid area set up in the venue or ask a nearby staff member for help. Please check the location of the first-aid area on the official website, the SUMMER SONIC app, and signs at the venue in advance. If you need to call an ambulance, please refrain from calling it in yourself and ask a nearby staff member to do so. The organizer will coordinate with the emergency services

What should I do if I lost or left something at the venue?

Please check if it has not been delivered to the information booth at the venue. Contact information for inquiries after the event period will be announced on the official SUMMER SONIC website at a later date.